Choose the right card mode
Choose count-up for loyalty points, countdown for service balances, or attendance mode to record arrivals only.
Compare card usesA HELPING HAND
Use every card
with confidence
From the first card to everyday use,
here are the guides to get you started.
Check your setup before issuing
Check the card name and mode. For packages, confirm the starting balance. Complete your payment or registration process, explain the rules, then issue the card.
Explore prepaid packagesScan, check, then act
Confirm the merchant, customer and card mode, then add points, deduct a visit or record attendance. If the camera won’t open, check the browser’s camera permission.
Explore loyalty cardsCheck the result afterwards
Confirm that points, visits or attendance have updated. If the result is unclear, check the record before acting again to avoid repeating the action. Contact support if needed.
Explore attendance recordsTAKE IT WITH YOU
Mobile wallets
Check before adding
Apple Wallet and Google Wallet availability depends on the merchant’s setup and service configuration.
If the card offers an add-to-wallet option, follow the instructions. If it doesn’t, ask the issuing merchant. For errors, share your device details and an error screenshot with support.
Get helpGOOD TO KNOW
Common questions
Nothing updated after scanning
Check the action result, records and network connection. If you cannot confirm whether it was recorded, stop repeating the action and ask the merchant or support team.
Points or visits don’t match what I expected
Cardholders should ask the issuing merchant to check recent use and shop rules. Merchants with an operational issue can share the time and relevant screen with support.
I need to change a booking or ask about payment
Contact the service provider directly. Payments and bookings use the merchant’s existing process.
What should I give support?
Share the merchant name, time, device and steps taken, plus any error screenshot. Please don’t send passwords or a complete customer list.
REAL PEOPLE HERE TO HELP
Talk to us.
We’ll take a look together.
Questions about merchant setup, issuing or daily use?
The TallyPass team is here to help.